Retailer / Distributor access

Our Guarantee -top-

Soul Trampers is a community of folks who are completely dedicated to your total service satisfaction. We believe the best community is a caring one; one that is fair, reasonable, and open and looks after each other. Always listening and working together so that a happy customer (member of the Soul Trampers® community) comes back time after time.

We guarantee the quality of all our products, by hand checking/inspecting all products we sell with the confidence of your satisfaction before dispatching. However, if for any reason a nearly purchased product fails to satisfy please return the goods to us immediately (or, as soon as possible-life is busy!) and we will be pleased to arrange a replacement. In the event of goods being damaged upon arrival tell the carrier and contact us immediately signing any delivery note to the effect that the goods are damaged (“hey that’s damaged!- let’s have a closer look…. where do I write that on the form?) Alternatively please refuse delivery and contact us immediately (Sorry, I can’t accept that, it’s too damaged, but thanks and I shall call Soul Trampers and tell them, bye!”).
All of us at Soul Trampers want you to be delighted with your purchases from us, so you will spread the word and help continue to grow the Soul Trampers® spirit of community.

So If you want to contact us for anything: whether with a simple comment, suggestion, interesting news or just for a chat or advice please don’t hesitate to email us using the link on the contact page.
Also if you need to reach us by phone or post (to change a product, or to send some wilderness photos) for any other reasons, you can contact the community by the details below:


P.O.Box 932

Telephone +61 (0) 2 8003 34 83 
Facsimile +61 (0) 2 422 83 55 83

Our Terms & Conditions -top-

Details on our web site are believed to be accurate at time of publishing.

• All Prices are subject to change without notice.
• Pricing will be applied at the time of invoicing
• All prices are shown in Australian dollars.
• Prices do not include a standard delivery fee. Delivery fee is shown on checkout
• Prices include all local taxes where applicable.
• All Soul Trampers products illustrated on this web site are a guide to the product only that will be delivered.Additional labelling packaging and may be attached to each product.
• We reserve the right to withdraw any product from sale, without notice

For some products, we have some specific terms and conditions on particular products sold within the Soul Trampers® web site, please check the link on the individual product where seen on the shop page for information.

Making A Purchase -top-

We have made making a purchase as easy as possible. Just browse our product/store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment and Pay Pal (buy a PotPal® on Pay Pal!). If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Master Card and you may send your credit card information via phone, fax, and email or over the phone or Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling -top-

A standard fixed charge of $4.40 is levied on all orders to cover postage,packing and transport for orders within Australia.

Export orders have variable charges subject to order and destination details and we strongly suggest that Export / Non-Australia orders are 'e' mailed to us first in the form of enquiry so we can advise the shipping costs.
In the event that this does not happen we reserve the right to decline the order or to despatch, uninsured, by the most economical method in which case our obligation will simply be to ensure the order's safe despatch.

Delivery Schedule
We will commence work on your order immediately it is logged onto our system. We will normally despatch your order in 3 working days.

Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Credit Card Security -top-

The security of your personal information is very important to us.

We hold no credit card information and know of no documented cases of credit card fraud using our Internet shopping system. All credit card numbers are encrypted in the software and details are only held within our bank's own secure environment.

Soul Trampers® will only share personal customer information with our agents, representatives and service providers and contractors for the limited purpose of fulfilling customer orders.

Privacy Policy -top-

We are committed to the protection of your personal information whilst making purchases at Soul or through any of our other sales channels.

In order for Soul Trampers® to provide its products and process your requirements, some personal information is asked of users in the different pages of this site. This information may include your name, e-mail address, contact phone number, credit card type, credit card number and credit card expiration date.

When you make a purchase we also collect information that allows us to deliver your order (to a friend, or another person) this includes the name, address and phone number of the intended recipient(s).

Also, you may choose to receive A Soul Trampers subscription letter (Your choice!). But Soul Trampers will only send you marketing material only if we have your explicit PERMISSION.

The Soul Trampers® promise- In a nut shell!

Data collected by this site is used to:
a. Take and fulfil customer orders and newsletters
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.

Cookies are small, unique identifier text files sent to your browser by a web server - they are stored on your computer's hard drive Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. But if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies- We only use the low fat healthy cookies!!

The security of your personal information is very important to us. We take great care in protecting your data with all necessary and available security. We at Soul Trampers® guarantee you data from any internal misuse, and or member of our working community abide by the agreed privacy policy stated here

Credit card information -top-

Credit card information is among the most sensitive and important data that Soul Trampers® collects. We will not sell or release your personal information to any third parties under any circumstances (unless required by law or in cases where unlawful activity, such as fraudulent credit card use, is suspected).

We hold no credit card information and know of no documented cases of credit card fraud using our Internet shopping system. All credit card numbers are encrypted in the software and details are only held within our bank's own secure environment.

But as a common practice always remember to close your browser when you have finished your viewing/purchasing  session, and don’t forget as an individual to look after and keep up to date the security and access to your own computer.

Returns Policy

Warranty -top-

1 Year Product Lifetime Warranty

We at Soul Trampers® love our products, and take great pride in providing carefully created item using the best high quality materials and manufacturing process. Standard dispatch procedure involves hand inspecting each and every one of our products to ensure their quality, workmanship and performance ability will work as expected by the reasonable demands by you- our customer community.

However, sometimes things can be overlooked and small errors can be made in manufacturing. Therefore Soul Trampers® offers the customer community the following 1 year manufacturing warranty for all Soul Trampers® products:
Firstly- keep your receipt folks!

Warranty is only offered with the original proof of purchase.
Warranty is offered to the original purchaser only and not to any second-hand

Warranty excludes damage as a result of:

• Reasonable or excessive wear and tear;
• Direct exposure to heat, flame, sun or damage by any other natural factors.
• Failure to tell Soul Trampers®/the retailer as soon as the damage occurs
• Failure to follow care instructions.
• Intentionally damaging the product by mishandling or cutting.
• Over-packing of a product.
• Accidental damage.

Soul Trampers® is dedicated to customer community care, but has the right to refuse warranty if it feels one of the above conditions apply.

Returns After Purchase -top-

If after purchasing you are not happy with any product, you may return the sale for exchange for any reason. Your satisfaction and our community spirit is our highest concern, so please take the time to familiarise yourself with the following refund & exchange conditions:

• All items must be in new and unused condition, with all tags attached.
• You must indicate your intention to exchange / return within 14 days of the date of delivery.
•Soul Trampers® is not responsible for any item that is not returned in new, unused and 
?unworn condition. We do not sell pre-worn garments and will not accept the return of
?any item which is considered used.
• In the case of items being exchanged direct with us, the cost of postage is the customer’s responsibility. (It ?sounds harsh, but it helps us keep the total costs down, so try to choose the right one first)

Remittance Terms Payment is usually by secure credit card transaction at the time of order, or we can arrange for an invoice to be sent for payment prior to shipment. Alternatively you can phone or fax us with your credit card details separately.

Disclaimer -top-

While we will make every reasonable effort to maintain current and accurate information on this site, users should be aware that we accept no responsibility for the accuracy or completeness of any material contained on this site and recommends that users exercise their own skill and care with respect to its use.

The material on this site may include views or recommendations of third parties, which do not necessarily reflect our views, or indicate its commitment to a particular course of action.

Links to other Web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organization, product or service.

The listing of a person or organization in any part of this Web site in no way implies any form of endorsement by Soul Trampers® of the products or services provided by that person or organization.

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